Whilst every care is taken of the dogs undergoing treatment, and in the maintenance of the water and
equipment – all dogs receive hydrotherapy treatment entirely at their owners’ risk.

By attending the appointment you agree to be free of Covid-19 symptoms and are not in a 14 day
isolation period post exposure. You also agree to abide by our Covid-19 procedures to protect our staff
and clients, including social distancing.

All patients being treated at Operation K9 Ltd Hydrotherapy are to have had written permission by their
vet or orthopaedic surgeon. This form needs to reach us before or at the initial session. (includes
fitness/fun sessions).

Payments for all services are due on the day of the booked session. Payments can be made via cash or
debit card or prompt BACS payment (same day). Invoices and receipts are printed upon request.

We do not accept direct insurance claims although we will assist in the reimbursement of fees from your
insurance company. Our centre and staff are NARCH registered.

The length of the session will vary depending on the needs, ability, and fitness of the dog.
Sessions aim to increase in length over time. The price of treatment does not alter according to the
length of the session.

We accept that, on occasions, booked sessions may have to be cancelled or changed by owners or
indeed Operation K9 Ltd. In such circumstances and provided we are notified at least 48 hours in
advance no charge will be made. If an appointment is cancelled or changed within 24 hours a
charge of £10 will be added to your account to cover lost income and expenses. Should a client
fail to inform us in advance and fails to attend for the pre booked appointment, then the full
session fee will be charged.
Operation K9 Ltd will make all efforts to contact owners if an appointment
needs to be changed or cancelled, but will not accept liability for any losses or damage. Please make
sure we have all your contact details if this does occur, likely because of water quality, temperature or
extreme weather.

No animal with an infectious or contagious condition will be treated at Operation K9 Ltd. If your bitch
comes into season, you must inform us as she will be unable to attend any booked hydrotherapy
sessions, until her season is over.

Operation K9 Ltd will require proof of the dog’s vaccination prior to commencement of treatment. Dogs
will not be treated without up-to-date vaccination records, or proof of titre testing.

It is very important that you do not feed your dog for at least 3 hours prior (or as directed by the
therapist) to a booked hydrotherapy session and you will be given specialist advice for protocols to follow
after your session.

It is the owner’s full responsibility to ensure their dog is fully toiletted before attending their appointment
and to clear up after their dog. A charge of £50 can be issued for defecating in the pool or treadmill,
to cover the costs and time of a deep clean, and lost income as the centrel will need to be closed to do

Operation K9 Ltd takes no responsibility for any damage, theft or injury caused to persons using their
facilities or persons on our property.

Please keep your dog on a lead at all times on the property. Although your dog may be generally well
behaved, there could be other injured animals at the centre which could be overwhelmed or hurt by
normal friendly dog behaviour.

The centre is next to our family home. Please consider this when moving around the outside space and
close gates and doors behind you. There is no available toilet facilities at the centre.

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